Big Cherries FAQs
Big Cherries Frequently Asked Questions
We work closely with CourierPost to ensure overnight delivery is completed on or as close to your preferred delivery date as possible. Since we do not de...
Mon, 17 Jun, 2019 at 3:51 PM
Delivery is completed by 11am to 90% of urban locations. Should your delivery not be completed by 11am, please follow up on the track and trace information ...
Mon, 17 Jun, 2019 at 3:51 PM
No, all fruit is packed fresh each day, tracking with the couriers will show any obvious issue and we recommend following up with CourierPost on 0800 COURIE...
Mon, 17 Jun, 2019 at 3:52 PM
We deliver to all urban residential and business locations throughout New Zealand. We do not deliver to PO boxes. If the recipient is not at home on a selec...
Tue, 28 May, 2019 at 2:50 PM
Our fruit is triple checked for quality; we have strict quality assurance control however if something does slip through, please take photos of the issue an...
Mon, 17 Jun, 2019 at 3:52 PM
Please attempt to use our address validation service on our order form - should you avoid this process we will not receive accurate delivery details and as ...
Mon, 17 Jun, 2019 at 3:52 PM
Yes, you receive an order confirmation email the moment you have completed your order online. Should you not receive an order confirmation email please cont...
Mon, 17 Jun, 2019 at 3:52 PM
The cost of delivery is included in your purchase price, we do not add-on hidden costs such as packaging and handling. All prices are in the NZD and are inc...
Mon, 17 Jun, 2019 at 3:52 PM
Yes, to track an order please see information contained in your order confirmation that you would have received via email. You will receive Track and Trace ...
Tue, 28 May, 2019 at 2:55 PM
B2B Trade or NZ Businesses are able to order via email rather than using the website - we can then process all special requests such as providing discounted...
Mon, 17 Jun, 2019 at 3:53 PM