Our fruit is triple checked for quality; we have strict quality assurance control however if something does slip through, please take photos of the issue and contact us at info@bigcherries.co.nz. If the quality of product received is of a standard we deem defective we would like to hear feedback as it is appreciated so we can improve our service to you the customer. We will meet our obligations under the Consumer Guarantees Act to provide a re-delivery or refund on a case by case basis. We require notice and photo evidence of a defective box of fruit within 48hours.