Big Cherries FAQs

Big Cherries Frequently Asked Questions

When should I expect my order?
We work closely with CourierPost to ensure overnight delivery is completed on or as close to your preferred delivery date as possible. Since we do not de...
Mon, 17 Jun, 2019 at 3:51 PM
What time will my order arrive?
Delivery is completed by 11am to 90% of urban locations. Should your delivery not be completed by 11am, please follow up on the track and trace information ...
Mon, 17 Jun, 2019 at 3:51 PM
If my order is delayed does this mean that my fruit is old?
No, all fruit is packed fresh each day, tracking with the couriers will show any obvious issue and we recommend following up with CourierPost on 0800 COURIE...
Mon, 17 Jun, 2019 at 3:52 PM
Where do you deliver to?
We deliver to all urban residential and business locations throughout New Zealand. We do not deliver to PO boxes. If the recipient is not at home on a selec...
Tue, 28 May, 2019 at 2:50 PM
What do I do if I am not happy with the quality of my order?
Our fruit is triple checked for quality; we have strict quality assurance control however if something does slip through, please take photos of the issue an...
Mon, 17 Jun, 2019 at 3:52 PM
What happens if I used the wrong address?
Please attempt to use our address validation service on our order form - should you avoid this process we will not receive accurate delivery details and as ...
Mon, 17 Jun, 2019 at 3:52 PM
Will I receive an order confirmation?
Yes, you receive an order confirmation email the moment you have completed your order online. Should you not receive an order confirmation email please cont...
Mon, 17 Jun, 2019 at 3:52 PM
How much is delivery?
The cost of delivery is included in your purchase price, we do not add-on hidden costs such as packaging and handling. All prices are in the NZD and are inc...
Mon, 17 Jun, 2019 at 3:52 PM
Can I track my order?
Yes, to track an order please see information contained in your order confirmation that you would have received via email. You will receive Track and Trace ...
Tue, 28 May, 2019 at 2:55 PM
How do I place a corporate order?
B2B Trade or NZ Businesses are able to order via email rather than using the website - we can then process all special requests such as providing discounted...
Mon, 17 Jun, 2019 at 3:53 PM