We do not provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the quality of produce received is of a standard we deem defective we would like to hear feedback as it is appreciated so we can improve our service to you the customer, we will meet our obligations under the Consumer Guarantees Act to provide a re-delivery or refund on a case by case basis. We require notice and photo evidence of a defective box of Cherries within 48hours. The reason for this is that we triple check for quality assurance and quality is very important to us, should there be any legitimate issue we would like to know so we can improve our systems, service and product.
Should your order not arrive on your preferred delivery date, please note that this does not warrant a refund - we will always attempt to deliver based on your preferred delivery date, however should we have a rain event, restriction by couriers or another event outside of our control we will ensure delivery will be as close to your preferred delivery date as possible. Delivery date selection is a preference rather than a guarantee. For this reason please ensure you are available at the delivery address provided in your order atleast 2 days either side of your preferred delivery date. Delivery on a date later than you have selected will still mean your Cherries are fresh as delivery is overnight.
Gift cards or voucher numbers can be refunded in full if not consumed at our discretion.